On The Rocks Cincinnati

Privacy Policy

On The Rocks Cincinnati LLC

Effective Date: Jan 1st, 2026

IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA

On The Rocks Cincinnati LLC ("we," "us," or "our") DOES NOT share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our direct services. All text messaging originator opt-in data is kept strictly confidential.

1. Information We Collect

We collect the following types of information:

Personal Information

  • Name
  • Email address
  • Phone number
  • Physical address (when applicable)
  • Event details submitted through our website or booking forms
  • Payment information when applicable
  • Opt-in records and timestamps for all communication channels (SMS, email, etc.)

Non-Personal Information

  • IP address
  • Browser type
  • Device information
  • Website usage patterns and analytics
  • Cookies and similar technologies

Customer Communication

  • Records of inquiries and quote requests
  • Event booking details
  • Appointment confirmations
  • Event scheduling information
  • Customer support history
  • Service history and feedback

2. How We Use Your Information

We use collected information for:

  • Providing and improving our bartending services
  • Processing bookings and payments
  • Communicating with you regarding quotes, event bookings, scheduling updates, customer support, and promotions
  • Enhancing website functionality and user experience
  • Ensuring security and fraud prevention
  • Maintaining records of your communication preferences and consent

3. SMS Messaging & Compliance

Text Message Program Terms & Conditions

By opting into our SMS messaging services, you agree to receive text messages related to our mobile bartending services, including event bookings, appointment confirmations, scheduling updates, event coordination, and responses to service inquiries.

Customers who separately opt in to receive marketing communications may also receive promotional text messages regarding special offers, discounts, seasonal promotions, and event availability updates.

Opt-In & Consent

  • You will only receive SMS messages if you have explicitly opted in.
  • We maintain timestamped records of all opt-in actions.
  • We comply with the Telephone Consumer Protection Act (TCPA) and all applicable federal and state laws governing SMS communications.

Opt-Out Instructions

  • You may opt out of SMS communications at any time by replying STOP.
  • You will receive a final confirmation message, and no additional messages will be sent unless you opt in again.
  • All opt-out requests are processed promptly.

Message Frequency & Content

  • Message frequency varies based on your interactions with our business.
  • Messages may include quote follow-ups, event booking confirmations, scheduling updates, event coordination, customer support, and service-related updates.
  • Promotional and marketing text messages are sent only to customers who have separately provided consent to receive marketing communications.

Help & Support

  • Reply HELP for assistance or contact us using the information listed below.
  • Customer support is available during our regular business hours.

Carrier Information

  • Standard message and data rates may apply.
  • Carriers are not liable for delayed or undelivered messages.
  • Supported carriers include AT&T, Verizon, T-Mobile, Sprint, and most regional carriers.

SMS Data Protection Statement

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Information sharing with subcontractors in support services, such as payment processors, scheduling platforms, customer support providers, or SMS service providers, is permitted only as necessary to provide our services.

All other use case categories exclude text messaging originator opt-in data, consent records, and related SMS consent information. This information will not be shared with any third parties except aggregators and providers necessary to deliver SMS messaging services.

We implement strict data protection measures to safeguard your SMS opt-in information and consent records.

4. Information Sharing & Disclosure

We do not sell, rent, or trade your personal information.

We may share information with:

Service Providers

  • Third-party vendors who assist in operating our business, including payment processing, scheduling, and customer support.
  • SMS aggregators and messaging providers solely for the purpose of delivering text messages you have consented to receive.
  • All service providers are contractually required to maintain confidentiality and appropriate security safeguards.

Legal Compliance

We may disclose information if required by law or legal process, including:

  • Compliance with applicable laws and regulations.
  • Court orders or lawful government requests.
  • Protection of our legal rights or the safety of others.

Business Transfers

If On The Rocks Cincinnati LLC is involved in a merger, acquisition, or sale of assets, customer information may be transferred as part of that transaction while remaining subject to this Privacy Policy.

All of the above categories exclude text messaging originator opt-in data and consent. This information will not be shared with third parties except aggregators and providers necessary to deliver SMS messaging services.

5. Data Security

We maintain reasonable administrative, technical, and physical safeguards to protect your personal information, including:

  • Encryption of sensitive information when appropriate.
  • Secure authentication and access controls.
  • Regular security reviews and updates.
  • Employee training regarding data privacy.
  • Incident response and breach notification procedures.
  • Secure backup and disaster recovery practices.

Although we strive to use commercially reasonable means to protect your information, no transmission over the Internet or electronic storage method is completely secure.

6. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Analyze website traffic.
  • Improve website functionality.
  • Remember user preferences.
  • Measure the effectiveness of our marketing and services.

You may disable cookies through your browser settings, although doing so may affect certain website features.

7. Your Rights & Choices

You may:

  • Access, update, or request deletion of your personal information.
  • Opt out of marketing emails using the unsubscribe link provided.
  • Opt out of SMS communications by replying STOP.
  • Request information regarding how your personal information is processed.
  • Withdraw your consent for future communications at any time.
  • Submit privacy-related questions or concerns using the contact information below.

8. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites and encourage you to review their privacy policies.

This Privacy Policy applies only to information collected by On The Rocks Cincinnati LLC.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically.

The most current version will always be posted on our website with the effective date listed above.

Material changes will be communicated through our website or other appropriate communication methods.

10. Contact Us

If you have any questions regarding this Privacy Policy or how your information is handled, please contact us:

On The Rocks Cincinnati LLC

Phone: (513) 787-2491

Email: contact@otrocksbar.com

Website: https://otrocksbar.com/

By using our website and services, you acknowledge that you have read and agree to this Privacy Policy.